To purchase one of our products, there are several ways:
- Website: make your purchases on our website and choose the product(s) that suits you, then follow the instructions to place your order online.
- Telephone : if you prefer to order by telephone, you can contact us directly at these numbers: 04 51 26 14 10 or 06 21 14 60 74 and a Hexagon advisor will be happy to help you place your order.
- E-mail: you can also send us an e-mail with the details of your order and we will respond to you as soon as possible to finalize your purchase.
- Showroom: if you would like to see our products, we will meet you in Dardilly, in our showroom. Our team will be happy to advise you.
Yes, it is possible to cancel your order before it is confirmed by email. If you change your mind or if you made an error when ordering, you can contact us by phone or email.
You can pay for your purchases by credit card (Visa, Mastercard, American Express, Apple Pay) as well as by check.
You can follow the progress of your order by logging into your customer account on our website. Once logged in, you will have access to a dedicated space where you will find all the information relating to your order. We will also send you email notifications at each tracking stage.
Standard delivery time is 15 days. If you have added a personalization of a brazier, the delivery time is approximately 3 weeks.
We have stock on certain models, do not hesitate to contact us if you have a emergency linked to an event, a gift, or other reasons, we know how to adapt.
Our artisanal manufacturing process involves particular attention to details and meticulous work to create a unique Hexagon brazier. Each step, from the selection of materials to the finishing, is carried out with care in order to offer you a high quality product.
The 15-day deadline takes into account the time necessary to manufacture your custom fire pit, while ensuring compliance with our quality standards. During this period, our team of experienced craftsmen will do everything possible to create the brazier that will meet your expectations.
We will keep you informed of the progress of your order throughout the process, so that you be aware of every step, from manufacturing to shipping.
We provide a notice which accompanies each product page and is included with your purchase. You can find the instructions by following this link: Notice
We do not accept returns or exchanges unless the item you purchased
is defective. If you receive a defective item, please contact us at
telephone number or email address below and provide details of the product and the defect.
We will then advise you how to return the product.
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You will be responsible for the shipping costs associated with returning your item. We are not
responsible for any loss or damage occurring during transportation. You must
also, for all returns, prepay shipping and insurance charges (if applicable).
If your return is eligible for a refund, your refund will not include fees
shipping and handling charges that may appear on the packing slip or invoice.
When we receive the returned product, we will examine it and notify you by email, within a reasonable time, if you have entitled to a refund or exchange due to the defect. If you are eligible for an exchange or refund, we will replace the product or refund the purchase price (depending on the original payment method). Shipping and handling charges you have already paid are non-refundable and amounts refunded will not include the cost of shipping. It may take up to 15 business days after receiving our email before you see the refund on your statement.
1. Return of unopened items
We accept returns of new, unopened items. You may return unopened items in their original packaging within 14 days of your purchase, with a receipt or proof of purchase. If 14 days have passed since your purchase, we cannot offer a refund or exchange.
Only regular priced items can be refunded. Sale items are non-refundable. To track the status of your return, please contact us at the telephone number or email address below.
2. Exchanges
We only exchange goods that are faulty or damaged. When you consider that a product is defective, please contact us, within 14 days of your purchase, at the telephone number or email address below and provide details of the product and the defect. We will then tell you how to return the product.
3. Exceptions
Certain items are neither refundable nor exchangeable. These items are designated on our website as non-refundable, on sale or as part of a final sale.
4. Shipping
You will be responsible for the shipping costs associated with returning your item. We are not responsible for any loss or damage occurring during transportation. You must also, for all returns, prepay shipping and insurance charges (if applicable).
If your return is eligible for a refund, your refund will not include shipping
and handling charges that may appear on the packing slip or invoice.
To return or exchange the item you purchased, please mail it, along with
a copy of your receipt and any other information regarding your purchase, to the address shown
at the contact details below:
Hexagone, 1 Chemin du trunchon– 69570 Dardilly France
5. Process
When we receive your item, we will examine it and notify you by email,
within a reasonable time, whether you are eligible for a refund or exchange.
If you are eligible for a refund, we will refund the purchase price and a credit
will be applied to the original method of payment. Shipping and handling charges you
have already paid are non-refundable and amounts refunded will not include the cost
of shipping. It may take up to 15 business days after receiving our email
before you see the refund on your statement.
If you are eligible for an exchange, we will send you a new item at 'initial shipping address
.
6. Contact details
04 51 26 14 10 | 06 21 14 60 74 | contact@brasero-hexagone.com
Hexagon, 1 Chemin du trunchon – 69570 Dardilly France